Refund and Cancellation Policy
Marino Maritime Group Ltd (MMG)
1. Overview
Marino Maritime Group Ltd (MMG) provides professional maritime inspection, audit, survey, and consultancy services. This policy sets out our approach to cancellations, rescheduling, and refunds. We are committed to fair and transparent practices.
2. Service Requests and Booking Confirmation
2.1 A service is considered confirmed only when MMG has issued a written confirmation and, where applicable, a pro-forma invoice or service agreement has been accepted by the client.
2.2 Submission of a service request form on this website does not constitute a binding booking until confirmed in writing by MMG.
3. Cancellation by the Client
3.1 More than 5 business days before the scheduled service date: Full refund of any advance payment made, minus any reasonable costs already incurred (e.g., travel arrangements, third-party bookings).
3.2 2 to 5 business days before the scheduled service date: 50% of the agreed service fee will be retained by MMG to cover mobilisation and preparation costs. The remaining 50% will be refunded.
3.3 Less than 48 hours before the scheduled service date, or no-show: No refund will be issued. The full service fee remains payable. If no advance payment was received, the full fee becomes due immediately.
3.4 Cancellation requests must be submitted in writing to info@marinomg.com and are effective from the date and time of receipt.
4. Rescheduling by the Client
4.1 Requests to reschedule a confirmed service must be submitted in writing at least 48 hours before the scheduled date.
4.2 MMG will make reasonable efforts to accommodate rescheduling subject to inspector availability and vessel schedule.
4.3 MMG reserves the right to apply a rescheduling fee of up to 20% of the service fee if rescheduling is requested with less than 48 hours' notice.
5. Cancellation or Postponement by MMG
5.1 MMG reserves the right to cancel or postpone a service in circumstances beyond its reasonable control, including but not limited to: vessel unavailability, port access restrictions, flag/class authority instructions, force majeure, or inspector unavailability.
5.2 In such cases, MMG will notify the client as promptly as practicable and offer either a rescheduled service or a full refund of any advance payment received.
5.3 MMG's liability in such cases is limited to the refund of advance payments only and does not extend to any consequential or indirect losses.
6. Refund Processing
6.1 Approved refunds will be processed within 10 business days of the cancellation confirmation.
6.2 Refunds will be returned via the same payment method used by the client, where possible.
6.3 Any bank transfer charges, currency conversion fees, or payment processing costs incurred during the original payment may be deducted from the refund amount.
7. Non-Refundable Items
The following are non-refundable in all circumstances:
Third-party costs already incurred on the client's behalf (agent fees, travel, port charges)
Report or document preparation fees where the work has been completed
Fees for services that have been fully delivered and accepted
8. Disputes
8.1 Any dispute regarding this policy should be raised in writing to info@marinomg.com within 14 days of the issue arising.
8.2 MMG will respond within 5 business days and work in good faith to resolve the matter.
9. Contact
Marino Maritime Group Ltd Company Number: 15324567 Registered Office: Suite 1-2 Brookfield Court, Selby Road, Leeds, United Kingdom, LS25 1NB Email: info@marinomg.com Phone: +1 (786) 936-4138 Website: www.marinomg.com